Shipping and Delivery Policy

Last updated: 5 August 2026

How we deliver

We are a delivery-only patisserie. Everything is made fresh to order in our own kitchen in Chembur, Mumbai, and delivered locally. We do not ship by courier.

Our products are perishable, temperature-sensitive and made to be eaten within a day or two, so every order is delivered on a date you choose, in insulated packaging. We do not offer international shipping, and we do not ship outside our delivery areas.

Where we deliver

We currently deliver across Mumbai, Navi Mumbai and Thane.

If your area is not covered, message us on +91 90825 71880 before ordering. We can sometimes arrange delivery slightly outside our usual zones at additional cost, but not always — some distances simply are not safe for a mousse cake in Mumbai weather.

Delivery charges

Delivery charges are calculated at checkout and shown before you pay. Charges for areas outside our standard zones are quoted individually.

Choosing a delivery date and time

You select a delivery date and time window when you order.

Lead times. We need a minimum of 48 hours’ notice for our regular range, and longer for custom orders. This is not administrative — a layered entremet needs setting time, and a cake made in a hurry is a worse cake.

Slots are indicative, not guaranteed. We plan routes carefully and we will do everything reasonable to arrive within your chosen window. But Mumbai traffic, monsoon conditions, road closures and festival restrictions are real and outside our control. If we are running late, we will tell you.

For events with a fixed moment — a cake that needs to arrive before guests do, or a surprise timed to a particular hour — tell us in the order notes and we will plan backwards from it. Give us as much margin as you can.

Receiving your order

Someone must be available to receive the cake. Our products must go into refrigeration promptly. They cannot be left at a doorstep, in a lobby, with a security desk, or with a neighbour unless you have specifically instructed us in writing to do so. Where you do give us that instruction, responsibility for the cake passes to you at the point we leave it.

Please make sure that:

the delivery address is complete and correct, including flat, floor, building and landmark
the contact number you have given is reachable on the day
whoever is receiving the cake knows it is coming, if it is not you
our team can get access — some buildings and gated societies require prior clearance for visitors

Risk and ownership in the cake pass to you, or to your recipient, at the moment it is handed over.

If a delivery cannot be completed

If we arrive and cannot complete the delivery — nobody is available, the address is wrong or incomplete, the phone is unreachable, or we are refused entry — we will call you on the number on the order and wait a reasonable time. If we still cannot hand it over, the order is treated as fulfilled and no refund is due.

We know that reads harshly, so here is the reason: the cake was made specifically for you, it cannot be resold, and it cannot survive being carried around the city while we wait. Where a redelivery is possible on the same day or a later date, we will do our best to arrange it, and it will be charged.

Changing your delivery details

You can change your delivery address, date or slot up to 48 hours before your scheduled delivery, subject to availability and to the new address being within our delivery areas. After that point the cake is finished, packed and routed, and we generally cannot make changes.

To request a change, message us on +91 90825 71880 quoting your order number. A change is confirmed when we acknowledge it, not when you send the message.

Sending a cake to someone else

Plenty of our orders are gifts, and we are glad to deliver to a recipient rather than to you. When you do this:

give us the recipient’s full name, address and a reachable phone number
make sure they will be available, or tell us if it is a surprise so we can plan how to handle contact
add any message you would like included — we will print it on a card
delivery to your recipient counts as delivery to you

We may contact the recipient directly to arrange handover. If you would rather we did not spoil a surprise, tell us in the order notes and we will work with you on how to manage it.

Packaging and cold chain

Every cake goes out in insulated packaging designed to hold temperature for the duration of a normal delivery in Mumbai conditions. Please refrigerate your cake as soon as it arrives, at 2–4°C, and consume it within 48 hours. Full storage and serving guidance is included with your order and on each product page, and following it makes a real difference to how the cake tastes.

If something is wrong when it arrives

Check your cake when you receive it. If it has arrived damaged, or is not what you ordered, contact us on +91 90825 71880 on the day of delivery — not the next day. Our products are perishable and we can only assess a problem meaningfully while the cake is fresh.

Please:

send clear photographs of the cake and of the packaging as received
keep the cake and the box until we have responded, as we may want to collect them
avoid consuming a cake you intend to raise a claim about

We will look at each case on its facts and, where we are at fault, offer a replacement, a partial refund or a full refund. Our Refund and Cancellation Policy sets out the full position. Please note that small variations in colour, decoration and finish are normal in handmade patisserie and are not defects.

Delays outside our control

We are not liable for delays or failed deliveries caused by circumstances beyond our reasonable control, including heavy rain and flooding, monsoon disruption, traffic restrictions, road or area closures, festival and procession routes, strikes or civil disturbance, power failure, or government or public health measures.

Where such an event affects your order, we will contact you as early as we can to reschedule or, where rescheduling is not possible, to refund you.

Festival and peak periods

During festivals and peak weekends — Raksha Bandhan, Ganesh Chaturthi, Diwali, Christmas and New Year — delivery slots fill well in advance and roads across Mumbai are frequently restricted. We would strongly encourage ordering early for these dates.

We publish order cut-offs ahead of each festival on our website and on Instagram. Once a date is full, we close it rather than take an order we cannot make properly.

Corporate and bulk deliveries

Corporate, bulk and gifting orders, including deliveries to multiple addresses, are arranged individually. Timelines, charges and terms are confirmed in writing with your order. Please contact us at hello@mittimousse.com to discuss.

Tracking your order

We will confirm your order when it is placed, and message you on the morning of delivery. For any question about an order in progress, message us on +91 90825 71880 with your order number — that is the fastest way to reach us.